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Ashley HomeStore complaints

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35120 Central City Pkwy
Westland, MI 48185 | Get Directions

(734) 589-0700

http://www.ashleyfurniture.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ashley HomeStore

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7/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $149.98 Amount Settled: $0.00

Customer Complaint

6/18/2021

I am buying a Dresser/mirror, and Dinning table and chairs order on 10/15/20, received 12/21/20. When delivered the dresser/ mirror was damaged. Reported it the same Day to there Delivery damage number. 866-787-7930. Was given and email address to forward message and pictures, an rep. Artesia, which she"stated" she was aware of the mirror being returned due to damage. I made the delivery guys aware of the damage.. zthey taken the mirror back with them, I kept the dresser. Artesia did. Make an appointment to have dresser damage fixed, Fixed on Feb 9th ,2021. I've spoken to 3 different person's at the above number. No one know anything about it or they take a report stating they will send a ticket request, to the warehouse concerning the mirror, but they never get a response from them. I also spoke with the sales lady, kesha, on 4 different occasions that sold the furniture to me She was having her manager call. I have not heard from anyone, unless i call them . Last time I called was May 2021. I spoke with kesha May 17th 2021 she called about the bill, i told her again no one never called concerning the mirror. She "stated" again the will have her manger or new regent manager call. I have not heard from anyone.. Everyone will have some one call back within 24 to 48 hour. We'll its June 17th 2021, No one has called or contacted me via phone or text. Resolution Sought Send me another mirror or credit my account for it.

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