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Ashley HomeStore complaints

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701 Skyland Blvd,
Tuscaloosa, AL 35405 | Get Directions

(205) 366-2295

https://stores.ashleyfurniture...

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Total Amount in Dispute:
$8,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ashley HomeStore

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10/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $8,200.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

On February 26th I purchased furniture from Ashley Homestore in Tuscaloosa, AL, with the promise of receiving the furniture in 6-8 weeks. After waiting for several months with different delivery times that never happen, I decided to cancel the order in September 3rd. They processed the refund with the promise the money will be in my card 3-5 business days after. I haven received the refund and when you contact Customer Care they tell you to call someone else with not results. I've noticed that this is happening with a lot of customers. Resolution Sought I need my refund ASAP, since I had to use the card to purchase my furniture somewhere else, since I haven't had furniture for that long time waiting for them.

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