Find a reputable business?

Complaints and Resolutions

Ashley HomeStore complaints

Read Complaints File Complaint View Full Report

6609 Edwardsville Crossing Drive
Edwardsville, IL 62025 | Get Directions

(618) 656-2333

http://www.ashleyfurniture.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$119,273.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ashley HomeStore

Sort by

11/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $119,273.00 Amount Settled: $0.00

Customer Complaint

10/20/2021

Breach of Agreement, and under the laws of the consumer protection act; in that said defendant Shawn Thomas manger/ salesman of Ashley's Home store caused action and civil wrong of binding agreement bargained exchange or reselection by not honing agree upon by DeAngelo Franklin and Ashley GRT Guest Response Team customer representee.I just want the amount of $1,192.73 for not honing agreement or reselection at honoring the 50 off the second part or pay me the full value of the Lanett loveseat and sofa plus all legal fees. The 1,192,73 is what the store is attempting to charge me for the defective items Supporting paperwork will show the buy one get one half at time of purchase along with pictures of material. . Ashley sent a Lanett loveseat and sofa damaged from the factory. The items were damaged, defected, poor quality, and had imperfections in the wood grain and the pillows began to sink in from normal wear. I notified Ashley's Furniture in a timely manner and the store was willing to replace one piece; however, it was discovered that both pieces were damaged. I thought this matter was resolved, but the store and management is refusing the honor the promotion and resection at buy one get one half off. Resolution Sought Honor the agreement of buy one and get half off the second one. Allow the resection as agree upon

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile