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Ashley HomeStore complaints

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3295 Buford Drive #100
Buford, GA 30519 | Get Directions

(678) 714-3850

http://www.ashleyfurniture.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ashley HomeStore

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1/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/9/2021

I ordered a temperpedic mattress and box spring from Ashley Furniture Store located in Buford Ga. ( 3295 Buford Dr). as part of the purchase of the mattress and box spring, it was stated in writing on the wall that you would receive a $200 gift card for your purchase. I purchased these items on September 6, 2021. I was accompanied by my daughter, Kristin Williams, and her friend Monay Jones. It was stated to me that I would receive the card in 3 weeks after my purchase. So when the 3 weeks passed I went up to the store to inquire why I had not received the card and at this time I was given a piece of paper where it stated I had qualified for the $200 Mastercard and that I would have to call the number on the piece of paper. I did so and spoke with a woman by the name of Shelly ( 888-247-1284) who stated she had received no paperwork from the store showing I had made a purchase. She told me I would have to email my purchase information so that she would enter it into the system. I did that and called her a week later and she had received no response from Ashley Furniture Store and stated that the store was having a problem and that she had reported to her management that they were not turning in the paperwork. I then returned to Ashley Furniture Store and spoke with a woman by the name of Bried who stated that the district manager is the one who supposed to take the info and then at his discretion would get back to you " whenever". I said whenever that means never. Resolution Sought I would like to receive my Mastercard $200 gift card for my purchase with the store that per the store, I was guaranteed. otherwise, they have defrauded me.

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