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Ashley HomeStore complaints

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7805 Abercorn Street Suite 14
Savannah, GA 31406 | Get Directions

(912) 920-4646

http://www.ashleyfurniture.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ashley HomeStore

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3/16/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/9/2022

Bought a recliner and couch also extended warranty now I need my recliner fixed and clean which was included in warranty but now they are saying they can't honor it and want give me the money I paid for warranty offered to let me use it towards another purchase but I don't want anything free, but what was promised or my money back for warranty thank you for looking into this matter. Resolution Sought At this point refund my money for warranty.

Company Response

3/10/2022

Our records indicate this consumer has an open claim that is currently being processed by the warranty company, Furniture Care Protection. All consumers who purchase the additional warranty are provided details on coverage and are able to refer to those details when filing a claim. We would suggest the consumer reach out to Furniture Care Protection for further updates on the status of her open claim. There is no refund on warranty purchases.

Customer Rebuttal

3/12/2022

Yes they reached out to me when I bought protection nothing was said about not being able to get certain things done I was told they'd come and clean my furniture and other things never it would have limits thank you

Company Final Response

3/15/2022

We ask the consumer to refer to their paperwork regarding the protection plan and its coverage. While we apologize for any disconnect with communicating coverage, all guidelines are provided within the paperwork given to the consumer at the point of sale. As with most protection plans, our plan has guidelines and limitations, all outlined in the contract. As a company, we also offer an instore credit for the amount of the policy, if the policy is never used after the 4 years. We are sorry to hear the customer is unhappy with the coverage of the plan, however, there is no refund available. There will also be no instore credit available, as this consumer will be using the policy to address their recliner.

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