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Ashley HomeStore complaints

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5950 Carlisle Pike
Mechanicsburg, PA 17050 | Get Directions

(717) 458-8225

https://stores.ashleyfurniture...

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Total Amount in Dispute:
$2,120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ashley HomeStore

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11/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,119.94 Amount Settled: $0.00

Customer Complaint

10/12/2022

On February the 28th 2022 I purchased from Ashley a double recliner loveseat total amount $2119.94 I also purchased the extended 5-year warranty I started experiencing problems as the left side recliner was starting to make a lot of noise and became very loud when I try and operate it I contacted Ashley on September 2nd 2022 they informed me that I needed to contact their service company I told them I bought it from Ashley I did not buy it from their service company but I contacted their company called s a w I played over the phone the noise the chair is making and they said oh okay we are sending someone out to look at it they came out here September the 10th the guy was here less than a minute I asked for his card he said he had no card he said they were going to mail me some lubricant I would have it in 10 days to apply to the chair I said why didn't you bring it with you he had no answer and he left now it is October the 10th I have received nothing in the mail no phone call nothing I have called Ashley several times and spoke to the sales manager Amy and all I get is the runaround please I need help getting this resolved resolved I am 66 years old and I'm on social security disability I kind of feel like they're taking advantage of me obviously there's something wrong with the chair I feel when it was manufactured it was assembled wrong or incorrect thanking you in advance. Resolution Sought I would like to have the furniture repaired or replaced as I stated I purchased the 5-year extended warranty

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