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Ashley HomeStore complaints

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1600 North High Street North
Millville, NJ 08332 | Get Directions

(856) 825-9079

https://stores.ashleyfurniture...

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Total Amount in Dispute:
$704.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Ashley HomeStore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ashley HomeStore

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12/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $704.00 Amount Settled: $0.00

Customer Complaint

10/24/2022

We were lied to to get me to put down a deposit of $704 they did not deliver the service that they claimed that they could and now they won't give me back my $704 Resolution Sought I want my $704 back

Company Response

12/2/2022

My complaint has been satisfied thank you

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