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ASHRO complaints

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1112 7th Avenue
Monroe, WI 53566-1364 | Get Directions

(800) 810-8964

http://www.ashro.com

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Total Amount in Dispute:
$1,612.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against ASHRO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against ASHRO

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8/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $940.00 Amount Settled: $0.00

Customer Complaint

7/13/2023

I have been told that I owe the above amount, My credit report sent me and it said it was paid in full. I was told from credit department for ashro that the amount has been sent to credit bureau in Hudson valley and to speak with a Mrs. Lawson l have open accounts with all sister stores just received a credit card from Ginny's vas A 5 star customer I don't owe ashro any funds hope you can help me thanking you in advance Resolution Sought No refund needed

6/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $672.34 Amount Settled: $0.00

Customer Complaint

5/17/2021

I old 200 dollars in Jan and they was supposed to close the account. It still rising and I have not use the in one year. There cheating me. Resolution Sought They stop billing me period I owed 200 bit I'm not paying. Nothing that keep on going up I was sending 40 dollars. Month and my bill was still going up not down please look in to this business there shaming that customers.

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