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Ashwell Finance Center complaints

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8523 Redwood Creek Lane, Suite 204
San Diego, CA 92126 | Get Directions

(800) 644-9446

https://www.ashwellfc.com/

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ashwell Finance Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ashwell Finance Center

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2/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

2/8/2022

This center said that I qualified for a loan but I had to pay collateral signed the contract everything everything looked good legit trying to contract went to get the loan said I had to pay collateral payment. Paid one collateral payment then turn around told me I had to pay another collateral payment then he turned around and told me I had and guarantee me each time that he that was all I had to pay and he had the loan that day well now they want me to wait until the 9th and I am broke cuz I have no money for it another thing to be 30 days before I get my refund Resolution Sought Give me the loan now or my collateral payments now not 30 days from now I have a kid that needs food and they both gurrented the loan

Company Response

2/9/2022

A complaint has been submitted before the opportunity to deliver either service, or a refund. Please specify what you would like as we can not deliver both at the same time.

Customer Rebuttal

2/10/2022

I want the service since I'm way behind on my bills and get stuff for the house so I would most definitely rather have the loan

Company Final Response

2/18/2022

I wish it would not have come down to this. I will change what I can if I see the loan.

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