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AsiaKendraKollection aks AK Studios complaints

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5002 Kings Highway
Brooklyn , NY 11234 | Get Directions

(327) 209-5525

https://asiakendrakollection.c...

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Total Amount in Dispute:
$357.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AsiaKendraKollection aks AK Studios closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AsiaKendraKollection aks AK Studios

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $357.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

I contacted the owner via Instagram and she responded within a couple hours. Stating there's a $150 deposit to book a hair appt with her. Money was sent via Casp app get to the appt and she stated it wasn't her that it wasn't her phone number or cash app info and I was scammed. I am leaving for vacation tomorrow and had to find another beautician . Resolution Sought I would like my full refund of 150.00 plus 207.00 for me going to another beautician gas and tolls

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