Complaints for Asian Pacific, Ltd. in Palm Desert, CA

42-335 Washington St. Suite F266
Palm Desert, CA 92211 | Get Directions

(760) 360-6145

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. Clients complain the company misrepresents their ability to locate buyers, and the time frame involved to complete a sale. Customers complain the company is unresponsive to their requests for updates on the status of the sale or marketing of their timeshares. Most complainants request refunds

The company responds to most complaints by denying refund requests claiming they had performed their contractural obligations. In other cases, they offer to extend marketing contract times, or provide partial refunds.

Complaint Closing Statistics

0 complaints against Asian Pacific, Ltd. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Asian Pacific, Ltd. complaints