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Ask Media Group, LLC complaints

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555 12th Street, Suite 400
Oakland, CA 94607 | Get Directions

(510) 985-7400

http://www.ask.com

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Total Amount in Dispute:
$37.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ask Media Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ask Media Group, LLC

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6/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $37.00 Amount Settled: $0.00

Customer Complaint

4/19/2022

Signed up for appraisal service and told I old ask as many questions as I wanted. Now I received notice that they were canceling the service because I asked too many questions Resolution Sought Honer their words

Company Response

5/31/2022

Company states; My name is Jonathan Mackay, and I manage Customer Support at //Ask.com/Ask Media Group. I am writing you to provide an update to a consumer complaint that was sent via your service (Complaint ID #98976187), to Ask.com (Company ID 102546489). We reached out to Mr. Sanders directly on May 17th after receiving your message. In our response we informed Mr. Sanders that he was mistaken in his assumption that //Ask.com/Ask Media Group was responsible for the charge in question. While Ask.com does operate a number of search and content sites, none of our sites or products require payment or subscriptions to use. Our sites are all completely free. We are not sure what company is actually responsible for the charge in question, though we did recommend he contact his financial institution for assistance in identifying the source of the charge. We have not received any further communication from Mr. Sanders, and consider this matter closed. Any future communications can be sent directly to our customer support team at help@askmediagroup.com. Best Regards, Jonathan Senior Directly, Customer Support

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