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Ask Media Group, LLC complaints

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555 12th Street, Suite 400
Oakland, CA 94607 | Get Directions

(510) 985-7400

http://www.ask.com

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Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ask Media Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ask Media Group, LLC

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11/11/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

10/17/2024

It said it was 5.00 to ask a question and then charged me 35.00 just to get told to go to vet. Resolution Sought Give me most my money back I agreed to five not thirty five.

Company Response

10/29/2024

Hello Mr. Ford, This is Jon from Ask Media Group. Our company does not offer any goods or services for a fee so it looks like you may have accidentally confused the source of the charge. It is possible this charge is related to justanswer.com, which has no connection with Ask Media Group. I recommend you contact your financial institution for assistance in tracking down the source of this charge, and potentially filing an unauthorized purchase charge back request. I regret I am unable to assist you further in this. Best Regards, Jon

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