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ASKCREW.COM complaints

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301 North Market Street, Suite 1410
Wilmington , DE 19801 | Get Directions

(833) 660-0069

http://www.ask-crew.com

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Total Amount in Dispute:
$4,701.00

Total Amount Settled:
$4,600.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against ASKCREW.COM closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against ASKCREW.COM

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10/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $46.00 Amount Settled: $0.00

Customer Complaint

9/18/2024

Was trying to cancel an order with a company called bug MD. To cancel they make you contact a company called ask crew.com. To use ask crew.com. You have to pay a one dollar fee. After paying the one dollar fee they automatically charge you another $46 as a subscription! Without telling you! I had to call them and cancel my subscription and that will take supposedly up to a week to get the refund! Resolution Sought Refund the $46 subscription. And preferably have to tell others that you're automatically charged for a subscription.

4/21/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $4,600.00 Amount Settled: $4,600.00

Customer Complaint

4/8/2024

I was trying to get my Peacock tv activated again. Well i brought up peacock .It appeared that I was talking to them. But then to find out that it was ask a question to them . And they then told me they don't represent peacock but yet their name was listed. I then went off site and found out that I was charged $46. Then called the bank of my credit card which is a SSI card. And notify them they actually charge me twice but my bank stoped the other one. I was able to get a hold of the company the number is 833-660-0069. They did say they would refund my money within 24 hrs.i really doubt that's going to happen. I have peacock phone number . And I can't even get a hold of them . It's sounds crazy but it's like they are interfering with them receiving my phone calls. Never had a problem before. I don't want anybody else to be taking advantage of. I was very stupid and maybe not paying attention enough I do not know. But I can get my peacock to be to go on still I don't know if it's possible they're blocking singles I don't know. Something's going on. Resolution Sought I would like my money back. They are robbing people and deceiving them in the process. It appears that you are talking to the company that you press on.

Company Response

4/9/2024

Dear Donna, Thank you for taking the time to submit your message through the Business Consumer Alliance platform. Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. We are not anyhow affiliated with Peacock TV. Creating an account on our platform is possible only by the customers themselves, through their own actions. ?ustomers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert. We strive to provide every customer with the best possible experience at our service. We confirm your full refund of USD 47.00. It has already been initiated. You should have received the said sum in your account by now, or if not, you can expect to get it soon. We have also canceled your subscription to ensure that there will be no further charges. In case you have any other questions, our customer support team at [email protected] will be glad to assist. If our response was helpful, please rate your message as resolved. Thank you in advance. Best regards, Ask-Crew

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