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Aslam LLC complaints

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738 Kentwood Street
Philadelphia, PA 19116-3622 | Get Directions

(267) 297-0411

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aslam LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aslam LLC

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7/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

6/18/2024

Service Provider: AutoStar Transport Express Pickup Subcontractor: Aslam LLC (Mukhammadsoli Yuldashev - (717) 703-9787 - [email protected]) Pickup Date: 06/04/2024, New York Promised Delivery Date: 06/09/2024 - Actual Delivery Date: 06/12/2024, Alamo Fireworks parking lot, San Antonio, TX. The cars were delayed from 06/09/2024 to 06/12/2024 and were initially left in a Morrisville, PA lot without my consent. On 06/08/2024, Yuldashev demanded an additional $1900 + $400 for supposed items in the back seat, contradicting AutoStar Transport Express's terms. Yuldashev threatened to leave the cars in PA if the extra payment was not made, causing significant distress. Despite terms stating no extra charges for personal items, the driver insisted on additional payment. The cars were delivered at 9:00 PM CST on 06/12/2024 at a poorly lit parking lot, making proper inspection impossible. The driver pressured us to inspect quickly. Upon cleaning the 2022 Hyundai Sonata, extensive damages were found, including dents, broken sealings, unauthorized bodywork, and signs of an attempted break-in. Aslam LLC drivers attempted unauthorized bodywork, further damaging the car. Detailed evidence, including photos, videos, and a business card from the auto collision team, is attached. The damage caused significant mental stress, and I had to take a day off work for damage assessment, adding to the inconvenience. Resolution Sought 1. A full refund of the shipping cost. 2. Compensation for the damages sustained by the vehicles, including repair costs as assessed by the auto collision team. 3. Reimbursement for the rental car expenses incurred due to the delivery delay. 4. Compensation for the lost wages due to taking a day off work to handle the situation. 5. Legal compensation for the unauthorized repairs and additional damage caused by Aslam LLC. 6. A formal apology for the undue stress and inconvenience caused.

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