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ASPCA complaints

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424 East 92nd Street
New York , NY 10128 | Get Directions

(800) 628-0028

https://www.aspca.org/nyc

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Total Amount in Dispute:
$129.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ASPCA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ASPCA

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12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $129.00 Amount Settled: $0.00

Customer Complaint

11/22/2021

I pay monthly for pet insurance and I had brought in my cat on October 29, 2021 to be vaccinated for rabies and they do not cover it they were trying to say that my contract had expired which is not true because I did not cancel it and the payment rolled right into the following month and I did pay for the month of October because they automatically withdraw money from my account each month. they are not covering were giving me back any kind of benefit from my cat who had his rabies done and also for his visit. Resolution Sought I would like for them to give me my deductible or some compensation of the 90 of which I paid.

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