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Aspen Dental complaints

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2321 Battleground Avenue
Greensboro , NC 27408 | Get Directions

(336) 355-4554

http://www.aspendental.com/den...

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Total Amount in Dispute:
$5,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

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7/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,200.00 Amount Settled: $0.00

Customer Complaint

6/21/2022

I went to Aspen dental to discuss dentures, they told me I was a great candidate. My teeth were fine but my gums were receding. After they pulled all my teeth I had to pay for three sets of dentures and none of the sets fit. I had to keep paying for there errors and I paid for a warranty. A couple months after the 3rd set was made a front tooth broke off. When I called to tell them it needed to be fixed they said they would no longer see me as a patient, I asked about the warranty and they said they didn't have to honor it if I was no longer a patient. My natural teeth were extracted, the teeth they made made me look like a horse, gum sores from ill fitting dentures and no amount of glue made them fit so I lost 30lbs in 2 months. After spending $7,000.00 I have no teeth which I had before they Insisted dentures were a great choice. I can't even pucker my lips to kiss my kids. Resolution Sought Refund my money, compensate me for the physical and mental pain I have endured.

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