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Aspen Dental complaints

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412 Northside Drive E
Statesboro, GA 30458 | Get Directions

(912) 225-0777

http://www.aspendental.com/den...

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Total Amount in Dispute:
$624.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

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10/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $624.00 Amount Settled: $0.00

Customer Complaint

9/26/2023

I payed to have two set's of teeth have one and a half set's. Paid for 16 teeth to be pull the day of the service I decided to keep four to help keep the bottoms in was not reimbursed my money and on my part all was payed at that time of services. My 14 trips there and I was not on the books for the right service all and all it was a year and I found these people are not professional dentist. The dentist enough talk to me about now I can suck d___k now . I had a bad infection in my mouth the next day of having my teeth pulled. I went through 20 or more impressions and my bottoms are still a very bad fit. Thank for your time. Resolution Sought I would like my refund and for them to know this is not acceptable. $156.00 per tooth ×4=624.

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