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Aspen Dental complaints

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2506 Volunteer Drive
Galesburg, IL 61401 | Get Directions

(855) 276-2589

http://www.aspendental.com

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Total Amount in Dispute:
$1,610.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,610.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

Aspen Dental is refusing to provide any dental service to me or the release of my permanent upper denture to me until the balance of $1,610 is paid for however they also are not cooperating with submitting a claim to Dental quest and when confronted about it from me they lied and told me a claim was submitted I contacted Dental quest and found out that was a complete lie. Resolution Sought I would like for the release of my upper permanent denture and since my temporary upper denture does not fit I would expect Aspen Dental to before I get them to make sure they fit me!

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