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Aspen Dental complaints

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2300 Pine Ridge Road
Naples, FL 34109 | Get Directions

(239) 316-4386

https://www.aspendental.com/de...

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Total Amount in Dispute:
$34,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Aspen Dental

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5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

5/2/2024

They are very rude not helpful was accused of being a druggie was made to pay more money to have to see an oral surgeon because they couldn't pull my teeth because I was a druggie supposedly also, my dentures do not fit they make me look like a horse I can't eat with them. They hurt when I wear them. I have told them they are too big for my mouth. They will do nothing to correct the problem. I want a refund as soon as possible. Resolution Sought I would like a full refund and an apology

5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

I paid over $17000 for dentures they have been rude accused me of doing drugs, so that I had to go to there oral surgeon and still haven't gotten them correct I have told them several time that they don't fit and I can't even eat with them. Resolution Sought I would like an apology and for them to have to pay some of the money they cost me.

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