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Aspen Dental complaints

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9850 Colerain Avenue
Cincinnati, OH 45251 | Get Directions

(513) 699-7070

http://www.aspendental.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Aspen Dental

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10/10/2024

RESPONSE: Making a partial refund Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I have UnitedHealthcare dual complete. They cover my dental. I called them after Aspen Dental insisted that I take out a $2000.00 loan for my bottom denture. Come to find out, they didn't even attempt to run them through my insurance. The denture was poorly made and is entirely too big on top of that. Resolution Sought I want Aspen Dental to reimburse me so I can get a good denture made and I can pay off my loan.

Company Response

9/30/2024

Company states: There is a credit on the account now, I will submit the refund ticket now

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