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Aspen Dental complaints

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17727 Halsted Street
Homewood, IL 60430 | Get Directions

(708) 816-9037

https://www.aspendental.com/de...

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Total Amount in Dispute:
$1,150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

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11/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,149.99 Amount Settled: $0.00

Customer Complaint

10/17/2024

Aspen Dental in Homewood keep sending me a bill for 1,149 they overcharged me for the not sending my dental bills to my insurance th and crown they did Blu Cross. BLUE SHIELD says they haven't received any bills for the crown from them instead Aspen Dental keeps send me the bills first Why should I pay for a expensive bill when I have BCBS to help pay this bill they did great work and I'm already paying them on my Carecredit so now they send a bill which they have not yet sent to insurance BCBS tried to reach out to them on 10/17/24 and couldn't get them on them on the phone Resolution Sought My outcome is for Aspen De tal to send what ever bills I have pertaining I want Aspen Dental to process my claim to BCBS so I know what bill I Please get intouch with them and tell them to send that datenof service 7/22/24 bill to BCBS so they can process the billneed to pay I'm not going be responsible for paying this 1,149 Rh

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