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Aspen Dental complaints

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382 West Highway 51 Bypass, Suite 1
Dyersburg, TN 38024 | Get Directions

(731) 882-3052

https://www.aspendental.com/de...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

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4/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

I called them to make an appointment to get my teeth fixed. The lady on the phone said that they had a appointment for 2 pm Tuesday the 25th of March & one for 2:30 I told her 2:30, bc I have been working 7 days a week bc we are short handed at work & no days off at all. I get there today @2:15 thinking I'm 15 mins early & the lady at the desk says I'm 15 mins late bc appointment was at 2 , I tell her I had asked for 2 pm appointment & she wouldn't let me be seen, she asked the dentist & they refused too. I wasn't even real late but it wasn't my fault anyway I wanted 230 . How awful can you be to not go on and see someone. Wasn't like I was 30 mins or more late. Resolution Sought I don't know. But I think they are rude. I wasted my time and gas going 45 mins from where I am from .

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