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Aspen Dental complaints

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1100 Sunbury Road #712
Deleware , OH 43015 | Get Directions

(740) 362-5800

https://www.aspendental.com/

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

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9/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

8/20/2025

Hello, I needed a new upper denture, I made an appointment with Aspen dental. , first appointment 7/21/2025, second 7/22/2025, and a payment arrangement was set up with care credit. I was approved. The 3 rd appointment way7/25/2025. I drove 27 miles round trip. I was handed my upper denture and I was happy. I was eating a tuna fish sandwich and front tooth fell out, I couldn't believe it. I called and was told to bring denture in for repair and leave them. I was upset but I left them for repair. I was called on 7/28/2025 to pick up denture. I drove up picked up repaired denture and was told to try them on in restroom, I tried them on and left.On 8/06/2025 I was eating an orange and same tooth fell out, I was very upset.I called but only voicemail. I called again the next day and they said bring them back. I was unable to take them back immediately due to Dr appointment, I am 83 years old and have medical issues. I'm very upset about the quality of the denture, a sore formed on upper gum. I returned denture on8/18/2025, I told them I was very disappointed in the denture and wanted my refund, but I'm on payment plan and have not made a payment. I was told it takes several times to fit denture , I agree, make adjustments but not to keep putting in broken front tooth. I left the denture because I cannot drive 27 miles round trip to fix a tooth. I don't think the denture was of quality material. I'm afraid to accept the denture due to poor quality work I took photos of Resolution Sought My desired outcome is to cancel the care payment arrangement, issue a full refund. I made I made 7 trips, 27 miles round trip, I am 83 years old and I don't do that much driving due to my medical condition.I Thank you Ms. Lewis

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