Find a reputable business?

Complaints and Resolutions

Aspen Dental complaints

Read Complaints File Complaint View Full Report

3411 Nelson Road, Suite100
Lake Charles, LA 70605 | Get Directions

(337) 602-9733

https://www.aspendental.com/de...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Dental

Sort by

9/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

9/3/2025

As long as I had money for the service they provided everything was okay until my dentures needed work done from the front tooth breaking off about 6 times, the service I was there for on 8 /18/2025 was when I got into it with the Dentist she was upset with me because I was late 17 mins after 2pm. I was highly upset and I was taken out of character in front of other patients in the lobby. Resolution Sought Refund me my 5,000 for denture's that has a warranty of 5yrs and they are refusing to do any more business with me. Behind a office visit that turned into a argument with the Dentist over the entire business.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile