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Aspen Home Improvements, Inc. complaints

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2653 Lititz Pike
Lancaster, PA 17601 | Get Directions

(717) 569-3800

http://www.aspenwindows.com

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aspen Home Improvements, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aspen Home Improvements, Inc.

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9/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

8/15/2023

The salesman told me I have a year to get it done and pay for it and now their calling me for an installation time, I didn't have time to read the contract, he sent it on my phone and I couldn't see it being outside and he had to leave. I ran into a financial problem the next day, my neighbors got bed bugs and they came thru into my bedroom and ruined my bed and carpet because of the insecticide used. I called them 2 days later to cancel because of my financial problem and the financial boss called me back and said you signed a contract and you can't cancel. The salesman wasn't honest from the beginning, he lied about part of the job then changed it. Resolution Sought Cancel the contract, I gave them $100+, I can't go back and look at the total down payment or I'll loose this, my dementia might screw this up

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