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Aspiration Financial complaints

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4551 Glencoe Avenue, Suite 300
Marina Del Ray, CA 90290 | Get Directions

(800) 683-8529

http://www.aspiration.com

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Total Amount in Dispute:
$136,807.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Aspiration Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Aspiration Financial

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7/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

7/2/2024

Roughly 4 years ago I had an account with Aspirations online banking. There was a theft on my account totaling just under $1500.00 taken. I made a report with the fraud department and my account was closed with a balance of $508.00 still in the account I have made at least 20 attempts to get a closure check , which they do not deny owing me. My attempts have not resulted in recovering the closing amount owed to me. Resolution Sought I would like at least to obtain the closure amount owed. Although the entire account balance including the 1500 that was stolen should have been returned.

3/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $136,307.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

My account has been hacked several times on several different occasions I filed disputes an they have persistently kept on denying my claims which I've also ALWAYS provided police reports with when I file. I'm tired of going back an fourth while they keep letting people get away with taking my money. Resolution Sought Stop denying my claims almost instantly Actually look at the FACTS an stop basing the review on Thor party's assessments an base the claim upon the valid POLICE REPORTS IVE PROVIDED AN ALLOW THE POLICE TO DO THERE JOBS. An of course GIVE ME the STOLEN FUNDS BACK!

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