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Aspire Insurance complaints

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P.O. Box 870
Rancho Cucamonga, CA 91729 | Get Directions

(916) 503-6313

http://www.aspiregeneral.com

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Total Amount in Dispute:
$5,700.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Aspire Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Aspire Insurance

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3/12/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,700.00 Amount Settled: $0.00

Customer Complaint

1/8/2026

On December 8, 2025 my truck was in an accident. My nephew was driving. I paid for coverage on my truck unfortunately I'm being told that since my nephew wasn't on my policy, there's nothing that they can do as far as the accident or paying off my truck. However, when I first opened my policy, I was told that a person can drive my vehicle. They just can't drive every day. I have a B9 tumor on my brain that affects my vision at night so I don't drive at night. My nephew was going to pick up my dinner that I had ordered. I even explained this to them, but they didn't even care that I was looking out for myself as well as others. How strongly feel that they should cover the damages or pay off my truck so that I can be able to get another loan for another one as I paid for coverage. Resolution Sought I would like for the company to honor my policy and cover paying off the totaled vehicle so that I may be able to get another loan so I can get to and from doctors appointments as I am disabled. I have chronic back pain.

Company Response

3/2/2026

We received your letter. Unfortunately, you did not provide our claim #. Please Provide Aspire Claim # or Policy number so that we may locate a claim. I was not able to locate a claim under the information you provided. You may also call our Claim's Dept to file a Claim (916) 306-1831. Or you may file online: https://www.aspiregeneral.com/ Thank you for your correspondence. Because this matter involves personal and confidential information, we are unable to address the specific allegations through the Business Consumer Alliance (BCA). Additionally, the BCA is not a regulatory authority for insurance matters, and there is no obligation for us to respond to claim allegations through this forum. We encourage the customer to contact our company directly to we may review any concerns through appropriate channels. For any claim questions or assistance regarding the customer's claim, please have the customer contact their claims representative at 916-503-6313 x1521. Yours Truly, Brooke Fredericks Compliance Analyst

5/20/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/17/2025

On 12/21/24 my vehicle was stolen, they have not compensated and have me under investigation, I have a police report. They keep asking me for more information, asking me about my daughter who is disabled. They won't pay me, I gave her all the information needed regarding my vehicle being stolen. Keep my daughter out of this and my personal life. Resolution Sought I want compensation for the value of my car and an apology

Company Response

5/8/2025

After reviewing the file our investigation revealed that coverage has been denied based on the information provided. Most recently on April 30th 2025, we explained the coverage denial to the complainant and communicated what is needed to process their claim. Correspondence was sent On this date supporting this conversation. We apologize for any frustration the complainant may have experienced during the handling of the claim.

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