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Aspire Insurance complaints

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P.O. Box 870
Rancho Cucamonga, CA 91729 | Get Directions

(916) 503-6313

http://www.aspiregeneral.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Aspire Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Aspire Insurance

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5/20/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/17/2025

On 12/21/24 my vehicle was stolen, they have not compensated and have me under investigation, I have a police report. They keep asking me for more information, asking me about my daughter who is disabled. They won't pay me, I gave her all the information needed regarding my vehicle being stolen. Keep my daughter out of this and my personal life. Resolution Sought I want compensation for the value of my car and an apology

Company Response

5/8/2025

After reviewing the file our investigation revealed that coverage has been denied based on the information provided. Most recently on April 30th 2025, we explained the coverage denial to the complainant and communicated what is needed to process their claim. Correspondence was sent On this date supporting this conversation. We apologize for any frustration the complainant may have experienced during the handling of the claim.

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