Complaints for Assist 123 in West Covina, CA

1004 West Covina Parkway Ste 240
West Covina, CA 91790 | Get Directions

(855) 857-7700

http://www.assist-123.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company intercepts calls they attempt to make to other businesses concerning billing or customer service issues and use a $100 gift card as an incentive to give their credit or debit card number. Customers complain the company fails to disclose they are actually purchasing a one month trial membership with Assist 123 and that the $100 gift card is not actually a gift card. Complainants report that purchases must be made with the card to speciific retailers and users receive a 3% cash back rebate on purchased items. Customers also complain that the retailers they were origionally trying to contact had no knowledge of how or why this company was able to intercept their call. Complainants also report their credit or debit cards incur unauthorized charges or debits from unfamiliar companies after their contact with Assist 123..~ ~ ~

Complaint Closing Statistics

0 complaints against Assist 123 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Assist 123 complaints