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Assurant, Inc. complaints

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11222 Quail Roost Drive
Miami, FL 31157 | Get Directions

(888) 260-7736

http://www.assurant.com

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Total Amount in Dispute:
$64,128.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

44 complaints against Assurant, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
43	Unanswered

44 complaints against Assurant, Inc.

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I had file a claim on 1/16/2024 no one has ever contacted me other than the third party who went only to view the damages due to a windstorm. This insurance company denied my claim since without me talking to anyone in regards of my claim other than customer service. On February 8 a claim examiner for first time send me a email a denial letter for the claim I had file . Since that day I've been trying to reach out to him and his supervisor and what they tell me when I call at 1800-652-1252 someone will contact you within 24-48 hours and no one has try to reach out to me. It has been almost two months and I left emails and messages. Please help me with this matter. Resolution Sought I need them to call me and give me an explanation of what happened I never spoke to anyone but the third party. I need my house to be repair then why was I paying for coverage my phone number is 9173791849

4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $299.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

Damaged device was sent via USPS to Assurant. An individual there received the package on 1/23/24. at 12:43pm per USPS tracking. They told me the package was scanned on 2/7/24. Then weeks later they charge me a fee and try telling me the package they received was unsealed and empty. They have done this same scenario to several customers that have returned their devices. One customer mentioned a class action lawsuit was in the works. Resolution Sought I want my fee refunded as they are responsible for making sure the box is sealed upon receipt. I sent them the phone and it's out of my hands once USPS takes possession and delivers it to them.

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