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Assurant, Inc. complaints

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11222 Quail Roost Drive
Miami, FL 31157 | Get Directions

(888) 260-7736

http://www.assurant.com

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Total Amount in Dispute:
$45,773.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

41 complaints against Assurant, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
41	Unanswered

41 complaints against Assurant, Inc.

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10/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/5/2025

Consumer alleges your company does not want to honor the warranty on a washer. Model #WF45B6300AC was purchased less than three years ago and a warranty with your company for 5 years. He called to report a proeblem with the wahser, the washer rattles too much. A tehcnciian was sent out, he was at the property for about 5 minutes and stated that the part would be ordered and once the part arraived your would return to fix it which would take about two weeks. However customer recently received an email from your company denying the repairs because your company was blaiming them for breaking it. Customer has cameras to show that the tehcinich was only there for 5 mintutes he did not really check anything, all he said was that it was broken and a part had to be ordered. Consumer wants your company to cover the repairs. Resolution Sought Consumer wants your company to cover the repairs.

3/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/19/2025

My vehicle has been at a Jeep, Dodge, Chrysler, and Ram dealership since December 18 due to engine problems. The dealership's technician believes the issue should be covered under my MaxCare warranty. However, an inspector from MaxCare has denied the engine repair claim, alleging the use of a stop leak product in your vehicle. Despite your requests, MaxCare has refused to provide a copy of the inspector's report and has denied a second opinion. Additionally, I've faced challenges in escalating the issue, as I'm only able to reach customer service representatives without access to management. Resolution Sought Approval of engine repair, Second opinion & a hardcopy of the inspectors report.

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