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Assured Financial Collections complaints

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8660 South Peoria Avenue
Tulsa, OK 74132 | Get Directions

(918) 518-5870

https://assured-financial.com/

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Total Amount in Dispute:
$4,813.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Assured Financial Collections closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Assured Financial Collections

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6/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,995.00 Amount Settled: $0.00

Customer Complaint

2/10/2023

We received a collection letter in the mail for medical equipment used during a medical surgery from a company . The medical company my husband signed with some other company who is on longer in business and we never received any bill for three and a half years. We called the Doctors office they said this is a scam, don't pay this. Resolution Sought Eliminate the collection. Give this company a F rating

Company Response

3/16/2023

Company states; After looking closer into this account, we do have the prescription with the patient's signature accepting financial responsibility. However, we do not have the Explanation of Benefits showing the details of the billed claim. We will close this account with no further attempt to collect. Thanks!

6/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $817.94 Amount Settled: $0.00

Customer Complaint

12/27/2022

I received 2 bills from this company regarding a supposed bill with a company named Philcare medical supplies in Sept. 2020. I have checked with my primary insurer and medicare my secondary. No service provided or billed to my companies. I called and have left 3 messages so far. No response. Is there any other course of action. Resolution Sought Respond to me, and tell me what this is regarding.

Company Response

3/16/2023

Company states; We do have the prescription from the physician and medical records showing why the product was being dispensed. However, the Explanation of Benefits is missing from the paperwork provided by Philcare Medical Supplies. This is not to say the claim was not billed. We have the denial code and could speak with Aetna to find additional information regarding the claim. However, we typically do not spend time on the phone with the insurance companies. These claims we typically send back to the original creditor. However, they are closing down and do not have any professional billers left to work these types of claims out. Therefore we have been instructed to close these types of accounts with no further action. Thanks!

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