Find a reputable business?

Complaints and Resolutions

Astevans Auto Sales complaints

Read Complaints File Complaint View Full Report

5800 Germantown Pike
Dayton, OH 45417 | Get Directions

(937) 267-4628

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Astevans Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Astevans Auto Sales

Sort by

12/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,700.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

I purchased a 2010 Chevy equinox from this lot for my fiancée. I was told nothing was wrong with it, there was no check engine light and that his painter was using it as his dd for roughly 3 months while he was in pursuit of buying a new vehicle. We test drove the vehicle on Germantown pike as the gas light was on. Seemed to be a decent vehicle. Astevan assured me this vehicle was what he said it was, that purchasing warranty on vehicle would be a waist of money and to be honest was all the money I had. I Paid $5500. The next morning the car started funny so I took it to my mechanic and he told me the timing was out of whack as the chain had stretched, as well as the 02 sensor. That his scanner said the codes were cleared prior to starting the vehicle 4 times and 7 miles. I called Astevan and he had nothing to say but "business is business". Repair will cost me $2,700 through Byers automotive in Beavercreek Ohio. Resolution Sought Pay for the timing chain repair and O2 sensor replacement.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile