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Astound Broadband complaints

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650 College Road East, Suite 3100
Princeton, NJ 08540 | Get Directions

(800) 746-4726

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Total Amount in Dispute:
$874.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Astound Broadband closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Astound Broadband

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2/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

1/7/2025

Astound damaged my sprinkler system while installing my neighbor's fiber optic and refused to cover my expenses. For excess water wasted and reimbursement for time at work lost. Resolution Sought Pay me least $500.

10/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $224.00 Amount Settled: $0.00

Customer Complaint

8/29/2024

They raise my bill without notifying me at all I was paying 196. And some change and now they saying it 224 and some change and my promo was good for a whole year because I just updated everything so I need my bill to drop back down to where it was because it hasn't been a whole year yet. They don't notify their customers at all! Resolution Sought To bring my bill back to where it was because it hasn't been a full year yet on that promo I was on and they need to put it back without changing anything on my account or taking things off

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