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Astrolab, Inc dba Tradeblock complaints

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48811 Kilkenny Drive
Houston, TX 77048 | Get Directions

https://www.tradeblock.us/

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Total Amount in Dispute:
$980.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Astrolab, Inc dba Tradeblock closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Astrolab, Inc dba Tradeblock

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7/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $980.00 Amount Settled: $0.00

Customer Complaint

6/14/2024

I have made two different trades with this company and both times I was denied the trade due to an alleged issues with the sneakers. They charged me two fees which were not refunded. I also have a complaint because my sneakers now have accessories (stock X authentication tags) missing which makes me think they may have been switched out for fakes. Something is definitely not right within this company. Resolution Sought I would like to be reimbursed for both transactions and I would like for my sneakers that are missing the accessories to be reauthenticated to make sure they were not switched out for fakes.

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