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At Home Auto Glass, LLC complaints

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7632 15th Street E
Sarasota, FL 34243 | Get Directions

(941) 260-2886

http://www.athomeautoglass.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against At Home Auto Glass, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against At Home Auto Glass, LLC

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6/2/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

We have had nothing but problems with the windshield replacements. My son's car was flooded when he went through the car wash last week, and the tech that came out told him it wasn't their fault and the company wouldn't take liability. His windshield wipers aren't working, and again you said it isn't any fault of yours. However, NONE of these issues were occurring prior to your sales person showing up at my door on a Sunday afternoon insisting the windshields needed to be replaced. I can assure you no water ever flooded my son's car, or dash board before your company handled his car. I had to wait days before a tech could come out and resolve the error codes in my dash telling me that my crash detection was disabled and needed immediate repair. Now, I have what looks like large spider-like cracks in my lower windshield with what appears to be some sort of epoxy or glue or something in the center. I filed a complaint with the BBB, as well as my insurance company along with this article describing the same tactics, which you were recently sued for. https://www.glassbytes.com/2021/03/state-farm-seeks-trial-in-1-4-million-suit-against-auto-glass-company/ Resolution Sought Resolve the denied claim with my insurance company for my car, refund any claim they received from my insurance company for my son's car, and repay the cost we incurred to fix the issues caused to my son's car

Company Response

6/2/2022

Per Consumer: I filed a complaint several weeks ago regarding At Home Auto Glass in Brandenton, Florida. They have since reached out and tried to help me resolve the issues.

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