Find a reputable business?

Complaints and Resolutions

AT&T, Inc. complaints

Read Complaints File Complaint View Full Report

2121 E 63rd Street Building C Room C4146
Kansas City, MO 64130 | Get Directions

(800) 288-2020

http://www.att.com

24/7

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$587,780.00

Total Amount Settled:
$0.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

442 complaints against AT&T, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
94	Agreed to make an adjustment
180	Refusing to make an adjustment
140	Refuse to adjust, relying on terms of agreement
15	Unanswered

442 complaints against AT&T, Inc.

Sort by

1/7/2025

RESPONSE: Refusing to make an adjustment Amount in Dispute: $197.00 Amount Settled: $0.00

Customer Complaint

12/23/2024

i signed up for phones through OSL inside of walmart. the worker Michael didn't port my phone number over and didn't tell me this until after he set everything up. (1 iphone 15 and 3 bring your own lines). This was black friday 2024. The next day I spent 4 hours trying to get my lines ported over. they couldn't do it so i said i wanted to cancel. i got an apt with osl for sunday. I dealt with a guy named Skyler who then tried to port my numbers over still even though i just wanted to cancel. he told me i would have to wait until monday. Monday came and Michael was back. he didn't want to return the phone. he didn't want to cancel service and gave me a huge headache. finally making a big enough issue the walmart manager had to finally come and help me. she returned the iphone 15. i was then told by OSL skyler i had to call and cancel all service and i wouldn't owe anything. i am still getting bills. i have called numerous times trying to get this resolved and i'm just told they can either resolve it by keeping me with at&t. they are saying i owe 196.99$. i only the service for the days i did because no one would help me cancel and the OSL worker never brought my lines over to att. Resolution Sought i just want to owe them nothing like i was told i wouldn't and move on without them in my life.

Company Response

12/24/2024

Business Consumer Alliance, We are in receipt of your letter in regards to complaint. Please be assured that we will investigate the concerns thoroughly and that we will take all the appropriate steps in an attempt to achieve an amicable resolution. An AT&T Office of the President Specialist will soon be contacting the customer and will work diligently to address their concerns. For privacy reasons, we will be unable to provide you with details of any resolution. Should you require this information, please contact the customer directly. Thank you for bringing this matter to our attention. Sincerely, Office of the President Customer Care

Customer Rebuttal

12/25/2024

There is nothing for me to rebut. I was told I wouldn't owe money and they are still saying I owe 190$ on the app

1/6/2025

RESPONSE: Refusing to make an adjustment Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

12/23/2024

In the month of May-2024 purchased an Samsung Galaxy Z-Fold-5, android cellular device in installments thru ATT along with unlimited calling & data. Received device, activated device, device mulfuntioned five day's, called ATT was asked to return device, subsequently was sent a refurbished device, instead of a new device. I contacted ATT with the matter and was informed that it's there policy. I stated my objection, informing them that if they were not replacing the new device that had malfunctioned with one that is new, I wanted a refund for the amount I had paid and to date the company has rejected my claim. Resolution Sought To give a refund .

Company Response

12/24/2024

Business Consumer Alliance, We are in receipt of your letter in regards to complaint Please be assured that we will investigate the concerns thoroughly and that we will take all the appropriate steps in an attempt to achieve an amicable resolution. An AT&T Office of the President Specialist will soon be contacting the customer and will work diligently to address their concerns. For privacy reasons, we will be unable to provide you with details of any resolution. Should you require this information, please contact the customer directly. Thank you for bringing this matter to our attention. Sincerely, Office of the President Customer Care

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile