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AT&T, Inc. complaints

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2121 E 63rd Street Building C Room C4146
Kansas City, MO 64130 | Get Directions

(800) 288-2020

http://www.att.com

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Total Amount in Dispute:
$175,189.00

Total Amount Settled:
$0.00

Complaint Experience

21%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

258 complaints against AT&T, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
39	Agreed to make an adjustment
110	Refusing to make an adjustment
76	Refuse to adjust, relying on terms of agreement
33	Unanswered

258 complaints against AT&T, Inc.

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9/30/2026

RESPONSE: Complaint was not answered Amount in Dispute: $169.00 Amount Settled: $0.00

Customer Complaint

9/4/2026

A few months ago a gentleman came to my house from AT&T to have me change over my phones. I was suppose to get there internet and change my phone service to them. They set up an appointment to install the internet. They came to my neighbors house because the man put the wrong address on paper work.I talked to the installer and he told me he couldn't install because of wrong address on paper work. He said I would have to call AT&T and shedule a new appointment. I called and was on phone for 20 minutes waiting for someone to answer. Finally I got someone and explained the problem. She then told me she had to transfer me to someone else to help. That took another 25 minutes. She didn't know what to do and transferred me somewhere else I waited another half hour for someone to pick up. I finally hung up and called back the original person I talked to and told her to cancel everything I did not want to deal with a company like this. I never recieved my phones because of wrong address or internet I stayed with my company I'm with. I thought it was done and I recieved a bill for service I never had. I called again something on phone this time for over hour . They told me I would have to go to AT&T store which I did the man was very helpful. He talked to someone and finally told me everything would be fine. They just sent me a bill for $169. This is got to be the worst company I ever dealt with. I'm not paying any more money to them. I don't know what to do next. Resolution Sought Just stop sending me a bill for something I never recieved. Also I have excellent credit and this better not get reported to credit agencies

9/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

8/17/2026

from 06/01/2025 until 07/01/2026AT&T charge my wireless account four line #4245083841 and#4245083843 and#7473369732 that not mine and i did not request many times requesting investigation only i received e male from AT&T date 06/19/2026 that AT&T received my complain and investigate and give me reference#260319-000008 since that time i cal meny time no respond Resolution Sought solve problem pay my extra charge

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