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AT&T Mobility complaints

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1025 Lenox Park Blvd.
Atlanta, GA 30319 | Get Directions

(800) 331-0500

http://www.attwireless.com

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Total Amount in Dispute:
$241,490.00

Total Amount Settled:
$0.00

Complaint Experience

21%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

195 complaints against AT&T Mobility closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
14	Agreed to make an adjustment
113	Refusing to make an adjustment
61	Refuse to adjust, relying on terms of agreement
7	Unanswered

195 complaints against AT&T Mobility

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4/16/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

4/2/2026

On October 28th, 2025 an AT&T representative (located in Wal-Mart in Timnath, CO) sold me promotions that were not true or correct. After several hours and phone calls to ask AT&T (over the course of several months) to correct this, they rejected my Notice of Dispute on 3/31/2026. Resolution Sought 1) Pay me for the 3 devices that I was told would be part of the "buy out" plan. (An ipad and 2 Apple Watches) 2) Honor the 25 discount promised to me, backdating to October 28, 2025 to the end of my contract date when all devices would be paid off, for BOTH my husbands and my accounts as we were also told they would be blended immediately, but that was not done until just a week ago. 3) Write a written, formal apology for this mess and the hours of stress it has put on myself and my fami

Company Response

4/3/2026

Business Consumer Alliance, We are in receipt of your letter in regards to complaint. Please be assured that we will investigate the concerns thoroughly and that we will take all the appropriate steps in an attempt to achieve an amicable resolution. An AT&T Office of the President Specialist will soon be contacting the customer and will work diligently to address their concerns. For privacy reasons, we will be unable to provide you with details of any resolution. Should you require this information, please contact the customer directly. Thank you for bringing this matter to our attention. Sincerely, Office of the President Customer Care AT&T Services, Inc.

4/13/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $388.00 Amount Settled: $0.00

Customer Complaint

3/30/2026

I had a cell phone i 13 in sept the phone was broker I took it in to the local office and told thim that this phone is broker .I had insurance so I need it fix I was told to take it to shop across the that fix cell I did that he said att will not fix this phone you need to buy a new a 17 I said no I canot what a 17.i call over and over customer service keeping no to fix this phone so I said cut it off finally it is not doing me any good.it was in feb 26 when a customer service said I had 14 days to send this phone back .but know one ever said this until now. Ido not thank I should have to paid for service and a phone that was not working and I had insurance to cover it. Att can not make me buy a new phone..188.00the balance of theold phone and two month of service when I had no service . Resolution Sought Someone should have told me that I could have sent the phone back and I did not have to paid this 188.00 not change me for two service when I did not have any service there office saiding i had service but my phone was total black.i could not call are see any thing.

Company Response

3/31/2026

Business Consumer Alliance, We are in receipt of your letter in regards to 99042770. Please be assured that we will investigate the concerns thoroughly and that we will take all the appropriate steps in an attempt to achieve an amicable resolution. An AT&T Office of the President Specialist will soon be contacting the customer and will work diligently to address their concerns. For privacy reasons, we will be unable to provide you with details of any resolution. Should you require this information, please contact the customer directly. Thank you for bringing this matter to our attention. Sincerely, Office of the President Customer Care

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