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AT&T Mobility complaints

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1025 Lenox Park Blvd.
Atlanta, GA 30319 | Get Directions

(800) 331-0500

http://www.attwireless.com

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Total Amount in Dispute:
$239,471.00

Total Amount Settled:
$0.00

Complaint Experience

21%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

187 complaints against AT&T Mobility closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
13	Agreed to make an adjustment
105	Refusing to make an adjustment
62	Refuse to adjust, relying on terms of agreement
7	Unanswered

187 complaints against AT&T Mobility

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9/15/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

8/17/2026

I switched services to AT&T, traded in my old devices for new ones, they told me the new phones were free with the trade in, with the promise of better reliable service and to have coverage in Mexico, I only have service in my home, no service in Mexico or when I go to other cities for work. They charged me double what I was told on my bill, and told me that I would have to pay $3000 or more to cancel my contract for the phones and that I could not get my old phones back. They did not disclose that I had to stay with AT&T to get the phones for free. Everyone that I speak with tells me something different. I was told I would recieve a 3 cards to pay for my old phones, I only recieved 1 card, I told them i would give them the gift card back, just to cancel the contract and give my old phones back Resolution Sought To return the phones and cancel the contracts- get my old phones or similar back

Company Response

9/3/2026

Business Consumer Alliance, We are in receipt of your letter in regard to 99044568. Please be assured that we will investigate the concerns thoroughly and that we will take all the appropriate steps in an attempt to achieve an amicable resolution. An AT&T Office of the President Specialist will soon be contacting the customer and will work diligently to address their concerns. For privacy reasons, we will be unable to provide you with details of any resolution. Should you require this information, please contact the customer directly. Thank you for bringing this matter to our attention. Sincerely, Office of the President Customer Care AT&T Services, Inc.

8/24/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

8/6/2026

AT&T got me into a phone bill and lied about the expectations. They said that I would only have to pay one payment of 300 something dollars the first month and then my bill will go right back to $200. But I have to pay four months of $600 which is totally out of my budget and I can't get out of it because I bought devices from them. I need help with returning these things and getting my money back. Resolution Sought I would like to get my money back and cut my ties with them

Company Response

8/10/2026

Business Consumer Alliance, Please be assured that we will investigate the concerns thoroughly and that we will take all the appropriate steps in an attempt to achieve an amicable resolution. An AT&T Office of the President Specialist will soon be contacting the customer and will work diligently to address their concerns. For privacy reasons, we will be unable to provide you with details of any resolution. Should you require this information, please contact the customer directly. Thank you for bringing this matter to our attention. Sincerely, Office of the President Customer Care

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