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AT&T Universal Card complaints

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P.O. Box 6000
Sioux Falls, SD 57117 | Get Directions

(800) 423-4343

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

1 complaints against AT&T Universal Card closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AT&T Universal Card

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12/15/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $700.00 Amount Settled: $700.00

Customer Complaint

12/14/2022

On 10-28-2022 I issued a personal check #13362 written on my checking account from Wells Fargo Bank in Utah in the amount of $700.00 for a credit card payment. It appears that either AT&T Universal lost the payment or the US Post Office did as it was not posted as paid. I then a receive a late payment notice from AT&T that shows I now owe $825.82 because of the late payment added to a current payment. I sent a new check US Post Office certified for $835.52 on 12-6-2022 and it was signed for on 12-10-2022. That payment has not been posted as of today 12-12-2022 and when I contacted AT&T Customer Service I was told they had not received the payment. The service rep I talked to spoke very poor English and I could not communicate with her to try and find out why the payment has not been posted. I have a missing mail complaint filed with the USPS in an attempt to see if they can locate the first check that had been mailed. Resolution Sought I would like to know when the second payment will be posted so I know it was received and a confirmation that it was posted.

Company Response

12/15/2022

Per consumer states; Regarding my complaint - AT&T Universal Card. I received a notification via e-mail today that my payment of $825.25 has been received and posted to my account. I verified the check has been cleared by my bank for that amount. Thank you for your time and quick response to my complaint. At this time the problem is resolved. Have a great day.

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