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Athens BMW complaints

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3040 Atlanta Hwy
Athens, GA 30606-6967 | Get Directions

(706) 549-5340

https://www.athensbmw.com/

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Total Amount in Dispute:
$65,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Athens BMW closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Athens BMW

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6/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $65,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

I bought a car that was a loaner. It had approximately 3,000 miles. The next day the engine became aggressively loud and the engine light came on. No one from the dealership will call me back. I have tried all day. Resolution Sought I would like my car that I traded back or another new BMW delivered to me at work and they pick up this defective one.

Company Response

5/28/2024

Company states: Mrs. Rodriguez purchased a 2024 BMW 530 on 04/30/2024. She called the following day to report that the engine was running aggressively. We advised the customer not to drive the vehicle if this was indeed happening. We spoke with her and dispatched a loaner vehicle to her. She refused with her and dispatched a loaner vehicle to her. She refused the loaner vehicle and said that her vehicle was no longer giving her any issues. However, we did trade her out of that vehicle into a new 2024 BMW 530 on 5/04/2024. We resolved this issue by trading the customer out of the original unit into a new unit.

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