Find a reputable business?

Complaints and Resolutions

Athens Ford complaints

Read Complaints File Complaint View Full Report

4260 Atlanta Highway
Athens, GA 30606 | Get Directions

(706) 521-0778

http://www.athensford.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Athens Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Athens Ford

Sort by

4/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I took my truck into Athens Ford on Tuesday to have back brakes and the transmission serviced they had the truck half the day took forever to get the truck back well my wife was driving the truck Wednesday and the transmission went out in it well they where supposed to have the truck towed Wednesday but no they let sit out on the side of the road all night and are now getting it towed today the service from Athens Ford was terrible I will no longer do business with them again. Resolution Sought I would like my truck fixed after all it is there screw up and they need to pay for it.

Company Response

3/24/2022

Yes, we messed up the repair during the transmission service because the tech did not tighten the transmission pan correctly after putting It back on. Some fluid leaked out after Mrs. Ewing drove the vehicle off the lot causing the vehicle to go into shut down mode. She called the service department to let us know something was wrong, and one of our advisors immediately grabbed a vehicle and went to pick her up. We place Mrs. Ewing into a loaner vehicle, then we called the towing company that day to go and get the truck to bring it back here, but they had no one who could retrieve it until the next morning. Once the vehicle was dropped off to us, we immediately got it in the shop to find out the issue. Once realizing it was do to our error we repaired all necessary items free of charge, test drove the vehicle for 146 miles to ensure it was corrected, then had it cleaned and filled with gas before returning it to the customer. We apologized and tried to make it right by quickly handling these issues along with the detail and gas. Mrs. Ewing seemed to understand and was satisfied with the outcome, Mr. Ewing was not here, but we definitely understand his frustration with his wife being the one in the vehicle.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile