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Atkinson Eye Care complaints

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2100 North Huntington Drive Unit A
Algonquin, IL 60102 | Get Directions

(847) 854-5700

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Total Amount in Dispute:
$155.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Atkinson Eye Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Atkinson Eye Care

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8/21/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $155.00 Amount Settled: $0.00

Customer Complaint

7/10/2025

Was charged for an appointment that was never made, never happened Resolution Sought Stop collection

Company Response

7/31/2025

Mrs. Rauch was seen by Dr. William Atkinson (optomertrist) for an in-home visit on August 9, 2022. We have exam notes from that date, we also received her insurance cards and medication list either from the patient herself or her POA c(contact) Bob, her son. In most cases if a patient did not have an appointment we would not have this information in our system. The patients son, Bob, did also call us because the patient was having trouble seeing her tv out of her new glasses. She ordered and received glasses from us on her exam date and we dispensed them toher on 9/8/2022. We have also tried reaching out to get updated insurance information to bill for her visit, but unfortunately were unable to get payment from the insurance; therefore, we had to bill the patient. Unfortunately, Medicare gives us a year from the date of service. This was a service provided by our practice.

Customer Rebuttal

8/3/2025

To the best of my recollection a phone call was made requesting an appointment , but the request was denied. That was three years ago and there was no other contact until a collection bill arrived. No information was given, not Medicare nor a med list, there was never a “ reach out for information”. There is no son named Bob.. There were no bills sent or Medicare claims submitted. That being said, I propose the following: If the information in your file regarding medical information or the medication list is accurate then I will acknowledge that some type of appointment occurred, even though I have no memory of it. If the information is not accurate then all billing issues will be resolved

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