Find a reputable business?

Complaints and Resolutions

Atlanta Window Pros complaints

Read Complaints File Complaint View Full Report

1625 Williams Drive Suite 208
Marietta, GA 30066 | Get Directions

(770) 830-3613

http://www.atlantawindowpros.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Atlanta Window Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Atlanta Window Pros

Sort by

6/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

We were suppose to have financed windows but even though we signed papers and gave them $ 3,000 down. I was told that we weren't in the system . I was told that we would get our $$ back but I've been getting the run around . I've initially told them that I really wanted the windows but I think the price has went up and instead of them telling us that . They just keep leading us on . I just want our $ 3000 bk at this point so we can find another company . It has been so stressful on me . Resolution Sought Give me my $1500 and my husband his $1500 back so we can find another company to do our windows

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile