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Atlantic Broadband complaints

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330 Drummer Drive
Grasonville, MD 21638 | Get Directions

(888) 536-9600

http://atlanticbb.com/

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Atlantic Broadband closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Atlantic Broadband

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1/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

12/22/2021

This company has a Monopoly on our location for internet service and like to remind us time and time again how absolutely useless they are as a company and how lazy they are. I have heard countless complaints from people about their customer service, internet speeds being slower than what was promised and also internet just not working at times throughout the day. This company needs to have some sort of reproductions taken to them for the amount of frustration and agony that they have caused COUNTLESS people. There has been several times where I have lost internet throughout my work day and have had to stop working and head into my office to work instead, causing me to waste company time traveling and also my personal gas money because the service they are supposed to be providing that I pay for simply doesn't work as it is supposed to. I demand that they refund and costs to people who experience frequent black outs as I am paying the HIGHEST and FASTEST speeds this is simply unacceptable. PLEASE FOR THE LOVE OF GOD DO ANYTHING TO SHAKE THE TREE OF THE PEOPLE THAT WORK THERE THEY ARE SO CONFIDENT AND AWARE WE CANNOT DO ANYTHING OR CHANGE SERVICE AS A CUSTOMER BECAUSE THEY ARE THE ONLY OPTION ITS SO AWFUL!!!!!! Resolution Sought Completely restructure their leadership and get rid of their terrible pricing scheme that is insanely overpriced.

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