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Atlantic Broadband complaints

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2 Batterymarch Park Suite 205
Quincy, MA 02169 | Get Directions

(888) 536-9600

http://atlanticbb.com

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Total Amount in Dispute:
$576.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against Atlantic Broadband closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against Atlantic Broadband

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12/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

11/21/2025

I was having problems with very slow or no internet or phone, Couldn't reach anyone at Breexeline customer help who was willing to help me. I have medical problems and can't be without phone. I needed a 4 digit pin number to get help and I was never given a pin as I went paperless billing when I signed up. It was on the bill which I never received. After numerous attempts (12) I gave up and signed up with a different company for my phone and internet. But as I was unable to get anyone with breeze line to cancel my subscription it wasn't till they realized I'd taken them off my auto pay that they contacted me about a bill that I shouldn't have had as I wasn't with them any longer for the month they were billing me for. I told them they needed to send me a pre paid box so I could sent them back their modom, I never received that My bill was paid up to the point that I had my new servise installed and in fact to two days before the next months service to start with Breezeline. I have no intention of paying them for their lack of customer service and a months service that they never probided. Up the the point I tried to complain to them I was paying for 1 gig of internet and was only getting between .04 and 35 mig. I fully expect this to go to court as they have now sent it to collections. Resolution Sought They should be made to pay me back for at least half of what I paid them while I was with them as I received only a fraction of the service I'd paid for. I'd also like this to go againt their business rating as they are a company everyone should know about when it comes to their decietfull and crooked services. Looking at the question below this one, I wouldn't even give them one star. Unless it was maybe a red warning star.

9/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/21/2025

I had decided to order Breezeline internet. Due to speed not being adequate for my needs I attempted to cancel. Due to my work hours I'm unable to sit on phone or wait for a return call (for 2 hours). I added husband to account to resolve issues with a 4 digit security number. Equipment has been returned. Service from them has Never been used. Yet, they keep sending monthly bills, telling my husband he can make any decisions Except canceling service. I have tried and CANNOT get a hold of these people. I call and they claim 81 minutes wait time which I Cannot do. I leave permission for them to call back. 2 hours later, they called but I cannot just Stop my work as I am a counselor that runs groups, to speak with them. I continue to try to reach this company but I'm at a loss because I don't know how to resolve this. There has been multiple issues but not enough space or time to explain further. I just want this company to stop billing me for a service I don't use and have communicated this with them but it's NONSTOP issues Resolution Sought I am not paying for a service I don't use. I just want them to let me cancel

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