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Atlantic Broadband complaints

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2 Batterymarch Park Suite 205
Quincy, MA 02169 | Get Directions

(888) 536-9600

http://atlanticbb.com

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Total Amount in Dispute:
$1,125.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

17 complaints against Atlantic Broadband closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
17	Unanswered

17 complaints against Atlantic Broadband

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

Do some unseen circle on circumstances, my Internet service, and my home phone services was disrupted from 7:30 AM to 7:30 PM on Tuesday, April 2, 2024. Again the services were disrupted today April 3 2024 beginning at three 3:45 PM and according to the customer service rep it will be off until they restored. My complaint is that I cannot get a clear answer as to why the services keep getting disrupted yesterday they said it was because of the storms, although the storms did not begin until 6:00 PM in the city where I live, and the service were back on while it was storming from 730 until 11 o'clock last night. my complain is that I am a work from home employee and the lack of services causes me to lose time on my job which means I do not get paid. I was offered five dollars on yesterday because I was not having Internet and another five dollars today I make more than five dollars an hour and yesterday I was out all day long so if I put in eight hours they didn't even pay me for one hour worth of service. The money is not the problem the issue is this continuing problem with losing Internet and phone services without explanation from the company. Resolution Sought Full compensation for the amount of my loss of wages, in addition to a full explanation as to why the services were disrupted when it was not even storming.

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

Company charges a lot of money to require service but service itself sucks. It continues to lose WiFi without notice and also loses channels as well. If we were to call to have lines checked it would be additional charge. Too bad this is the only service we could have living in this area, if we could change service, we would definitely will Resolution Sought To have at least good quality of service or lower cost of service

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