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Atlantic Energy complaints

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4602 21st Street Suite 1884
Long Island City, NY 11101 | Get Directions

(800) 917-9133

http://www.atlanticenergyco.co...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Atlantic Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Atlantic Energy

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9/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

9/15/2022

This is a 3rd party elec comp that contacted me saying there rates were lower than ppl. But they lied it was actually a lot higher ppl 12.3 and this company was 18.47. They promised to be lower and was not. Idk how many other people they lied to and received hundreds of dollars. When I tried calling them to resolve this matter, letting them know that they said they were recording this conversation to go back because they had the date they called me and listen to it. That at no time did they say it may go up. The man on the other line laughed and said we're not refunding you. That should also be on recording. Resolution Sought Want my money refunded to me. They are the ones that lied and frauded me.

Company Response

9/19/2022

Ms. Gray has been enrolled since April and Atlantic has never received any contact from her regarding her billings until recently. Wholesale prices of electricity have risen significantly and Atlantic Energy is sympathetic to the customer's concerns. In the interest of helping this customer, Atlantic is willing to provide her with a goodwill billing adjustment of $3546.54. And hopefully, that along with any payment arrangements and/or grants the utility can offer will provide the customer with relief. Please feel free to contact me with any questions. Thank you-

Customer Rebuttal

9/20/2022

Atlantic Energy called me and agreed to refund my money they took, they said they did see for 2months where there rates were extremely high and never contacted me. So thank you for your help.

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