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Atlantic Key Construction complaints

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7006 Stapoint Street Suite D
Winter Park , FL 32789 | Get Directions

(407) 487-6897

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Total Amount in Dispute:
$8,677.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Atlantic Key Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Atlantic Key Construction

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8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,677.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

Basically what happened was I was trying to get solar panels put on my house and they they said that you know I had to apply for a loan and it has to go through FEMA FEMA denied my loan and they were not supposed to start working on my roof until the 8th of December they showed up on the 7th a day before they were supposed to and by the end of the day they were informed that I did not get the loan and now they're trying to charge me for it they showed up a day early if they would have waited to the scheduled appointed day of the 8th of December this would have never happened and now they're trying to sue me for the money and it's I can't afford it I'm on disability they're taking advantage of me I mean I told him unless you absolutely know that it's a done deal don't start it cuz I can't pay for this I said the reason I'm doing this was because it consolidated my pills and made it easier for me to you know to like budget my money so that's why I was getting it done and then they end up you know doing the job a day early finding out that I didn't get approved for the loan and now they're trying to put a lien on my house and sue me so I need some kind of help if anybody can give me some advice or information or you know but that company probably is done it to other people too so they need to probably be checked out and investigated cuz they're doing horrible things to people that are in bad condition like me I have physical and mental disabilities and they're trying to sue me I Resolution Sought Take responsibility and own up to starting early without getting approval about my loan until they had the approval they shouldn't have started my job at all they shouldn't have started ripping off my roof until they knew for a fact I was approved for the loan

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