Find a reputable business?

Complaints and Resolutions

Atlantic Septic & Sewer, Inc. complaints

Read Complaints File Complaint View Full Report

460 North County Road
Jackson, NJ 08527 | Get Directions

(732) 928-6688

http://www.atlanticsepticsewer...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Atlantic Septic & Sewer, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Atlantic Septic & Sewer, Inc.

Sort by

6/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

Company hires incompetent drivers who did damage to a circle in front of my home and takes absolutely no responsibility for it. Called company and owner was very nasty and unprofessional and could not care less. The owner praised his driver and never acknowledged the damage. My husband and I witnessed the driver driving recklessly down a narrow residential dead end street with no respect for any of the residents on our street. Driver had no judgement whatsoever and could not care less. Owner stated that we do not own the circle and that it belongs to the township so therefore he has zero responsibility for repairing it . The township did not witness the incident, my husband and I witnessed the driver run over the circle. We have pictures of the damage. When I first called Atlantic Septic I spoke with a woman that stated she would resolve the problem after looking at the pictures. That woman had called me back on May 17th 2022 at 9:41 am and stated to me......her exact words were as follows: she will contact the driver and have him repair the circle at the end of his shift. That woman asked me to send over pictures of the damages that were done to the circle. I sent them to her email. The driver never came to repair the circle so therefore the next day I called and they got the owner on the phone and that's when he became very nasty and extremely unprofessional and could not care less about what we had to say. Also I have documentation of the phone call on 5/17/22 at 9:41 am. Resolution Sought Have someone come out to repair the circle to the way it was before he ran it over. Who cares who owns the circle, they did the damage they should repair it. Once again the township did not witness it, we witnessed it. Why should we be responsible for fixing the circle that we did not destroy? Atlantic Sewer also owes me an apology.

Company Response

5/27/2022

Atlantic Septic strives to be the best in customer service. Our drivers are respectful and conscious. When maneuvering around neighborhoods and cul-de-sac’s, it can be difficult for any driver especially those with tanker trucks. Cars parked on streets and other items can cause the driver to make judgement calls causing the least damage as possible to shrubbery grass and mulch. These items are outlined in our customer service agreement disclaimer. The images we have for the alleged damage is minimal to say the least (mulch that may need raking) and the property in question is public property and is not that of the complainant. We have discussed the matter with our customer at the location that we serviced. Our customer stated there was no damage to repair.

Customer Rebuttal

6/1/2022

Question: If you discussed the matter with your customer at the location that you serviced and your customer stated that there was no damage to repair then why would you contradict yourself in your response and state that the images you have for the alleged damage is minimal to say the least and that the mulch may need raking. You need to get your story straight.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile