Find a reputable business?

Complaints and Resolutions

Atlantis Auto City complaints

Read Complaints File Complaint View Full Report

128 Waverly Street
Framingham, MA 01702 | Get Directions

(774) 777-3911

https://www.atlantisautocity.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Atlantis Auto City closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Atlantis Auto City

Sort by

5/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

We bought a 2011 Jeep Wrangler two-door and it has nothing but problems we've been fighting with them since March to get it inspected it keeps failing it just failed again today and they're refusing to do anything we've asked for a refund we've tried to work with them and they refuse and said that they don't have to do anything for us and I have everything saved and emails and documents Resolution Sought We just would like them to take their vehicle back and give her a full refund or let's make this right that they're refusing to do and make it pass inspection

Company Response

5/13/2022

Company states: The vehicle passed inspection on May 3, 2022. This matter has been resolved.

Customer Rebuttal

5/15/2022

The vehicle only passed because I had to do the work that needed to be done in order to pass inspection the dealership refused to do the work or refund anything whatsoever

Company Final Response

5/23/2022

Company voiced: I have informed the customer that I will pay the amount as shown on his invoice, but he has not come to pick it up yet. The amount we will be paying is $210.85.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile