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Atlas Monroe complaints

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2243 Verus Street
San Diego, CA 92154 | Get Directions

(858) 294-3829

http:///atlas-monroe.myshopify...

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Total Amount in Dispute:
$68.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Atlas Monroe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Atlas Monroe

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2/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $67.98 Amount Settled: $0.00

Customer Complaint

1/18/2024

I made a purchase from food merchant Atlas Monroe on 8/28/2023, for 67.98, order #7426732. After not receiving any shipping or tracking information, I began attempting to contact the merchant. However, their phone would only continuously ring and they would not respond to emails. Eventually, in October, the merchant sent out a mass email, stating they had encountered system issues, causing the mass delays and lack of communication. They stated they could begun shipping out the backlog of orders in about two weeks. However, in November, they sent an email stating they had canceled my order and no refund had yet been sent. I sent I follow up email to this, with no response in return. I then took the step of opening a dispute with my bank, forwarding them all communication with the merchant. My bank first declined to reverse the transaction stating that it was valid. I then spoke with them and explained that was impossible, as the merchant canceled the order. The dispute was worked further, however, ending in the same result. Except this time, they stated the merchant sent them "tracking information". However, after review, there was no shipping information actually listed. But even after realizing and confirming this, my financial institution refused to work it further, stating they had done all they can. After conducting more independent research, I found a plethora of customers who have encountered this issue, with ATLAS going as far as blocking them from social Resolution Sought As I have no desire to ever do business with this merchant again, I want a full refund and apology. I would also like a complaint filed to my financial institution as well for their poor and unprofessional handling of this situation.

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