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Atlas Rental Property complaints

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2015 3rd Avenue North
Birmingham , AL 35203 | Get Directions

(205) 410-8785

http://www.atlasrpm.com

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Total Amount in Dispute:
$82.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Atlas Rental Property closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Atlas Rental Property

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1/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $81.75 Amount Settled: $0.00

Customer Complaint

12/21/2022

On Nov 23 we beginning having problems with the toilets over flowing into the bathtub , shower and sink. We called and was advise someone would follow up with us within a hour, no one called. So Nov 24th, Thanksgiving morning we looked and had a plumber to come out because we were not able to use the bathroom at all, the toilet or showers. The plumber came and advise it would be roughly $600 for him to snake the toilets. We advise we would not do that since we are renters. I continue to called from Thursday until Monday and still was not using the toilet or shower at all because of the issue. Finally on Monday Nov 28 a plumber comes and snake out the toilets and we then receive a bill for a service fee. Alta's stated we are being charged a service fee because they cause not find anything wrong. Well there was a problem and my household went days without using the bathroom in our home. Also on Oct 25 2021 I called and advised squirrels where getting in the ceiling of home and dying and smelling, we were told we have to resolve this, so I called to have this fixed, pest control came out and advise that with the holes that needs to be repaired to avoid squirrels from being able to get into this space they could not do anything. I called and advised them of the nothing has been done. At same time I advised of the gutters, again on a home that is not mine and I'm a renter I was advised that is my responsibility, they need to be replaced Resolution Sought I would like them to remove the $81.75 service fee, and repair the holes, and replace the gutters

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