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Atmos Energy Corporation complaints

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PO Box 650205
Dallas, TX 75265 | Get Directions

(888) 286-6700

http://www.atmosenergy.com

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Total Amount in Dispute:
$2,476.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Atmos Energy Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Atmos Energy Corporation

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Atmos turned my gas off on Friday, March 15, due to delinquent payment. I paid the bill as soon as I realized, and they don't have customer service available Friday afternoon or over the weekend. I was without gas all weekend, no heater, no hot water, can't cook. I scheduled a call with them as soon as they opened on Monday to have service reconnected. They said the earliest they can come is Tuesday, March 16. It's currently 50° inside my house and I can't do anything about it and it will have been 4 days since I paid my bill that I've still been without gas service. Resolution Sought I would like a refund of my most recent payment of $560.10.

1/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

12/13/2023

I was told I owe 800 dollars of a pass due balance from October 2018 to January 2019 which is impossible due to the fact I never started services with them due to me thinking coserv provided both and that's who I contacted to start services Resolution Sought I will like to get a better understanding of why the bill so high that I never had knowledge of no email no paper bill no contact cause I currently need service in my new house.

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